FREQUENTLY ASKED QUESTIONS
How do you enter the competition?
- Visit the website and choose the competition you wish to join.
- Answer the competition question.
- Select your entries and proceed to checkout.
- Log in or register if needed.
- Agree to the terms and complete the purchase.
X-Clusive Competitions LTD. Unit C2, Eckland Lodge Business Park, Market Harborough, LE16 8HB.
Each entry must be sent individually, adhering to any entry limits. Bulk submissions count as one.
Where do I find my confirmation of purchase and ticket numbers?
After purchasing tickets, you’ll receive a confirmation email with your entry details and ticket numbers, usually within 10–15 minutes. During busy times, this could take a few hours. Ticket numbers are assigned instantly, so if you can’t locate them, refer to the relevant FAQ section.
Where can I see my tickets?
To view your ticket numbers, log in and go to your account. On mobile, tap your account in the top-right corner; on desktop, hover over it and select “My Entries” from the dropdown menu. Here, you can see all your tickets for the competitions you’ve entered. Good luck!
How will I know if I have won?
Winners are contacted by phone or email within 7 days of the competition’s closing date. If your contact details change before the competition ends, you must update them. If the winner cannot be reached within 14 days, an alternate winner may be selected, forfeiting the original claim to the prize.
How do I see who has won?
You can view previous live draws for cars and major cash prizes on the Draw results page. For any other draws, the winners are listed on the competitions page. Additionally, the Winners’ page showcases a list of past winners, many of whom have shared photos.
How long does the competition run?
The competition’s opening and closing dates are displayed on the website. Closing dates are never extended, even if tickets are unsold. However, live draws may be delayed due to unforeseen circumstances, with updates shared on social media. Draw dates may also be moved earlier if the competition sells out ahead of time.
Can anyone enter a competition?
Competitions are open to individuals aged 18 or older residing in the United Kingdom, Republic of Ireland, Isle of Man, Guernsey, or other British Isles territories.
How do you use my data?
We use your data solely to manage the competition and distribute prizes. Your data isn’t shared with third parties unless required for competition administration. For full details, see our Privacy Policy. If you win, we may share your details with the Advertising Standards Authority to ensure fair prize distribution. You can opt out of data usage anytime, but if you request removal before the competition closes, your entry will be withdrawn without a refund of entry fees.
How is the winner decided?
After a competition closes, a full entry list is posted on the website, showing all draw numbers, including yours. Competitions are then drawn live on Facebook, a winning number is selected using PHP’s random_int.
What if the competition doesn't sell out?
The draw will proceed on the scheduled date, and it may be moved earlier if tickets sell out. This gives you better odds for your entry. The prize remains the same, and we do not offer a percentage of ticket sales like some other competitions do.
